September Issue – 2021
In this issue of the Telemedica newsletter, we highlight our amazing providers and Customer Service team, welcome two new team members, include two new blog posts, and share news from our Veteran Community. Keep scrolling to read more!
News From the Veteran Community
Read a heartwarming story about a WWII Veteran who is celebrating his 112th birthday!
Read about telehealth industry insights and how post-pandemic numbers and expected to hold strong.
Read about the Vietnamese-Americans who are helping Afghan refugees in the midst of the current crisis.
Kudos To Our Team!
Live Stream Recap
On Tuesday, September 21st, Tara Thompson went live to discuss how Telemedica’s Nexus Letters are so much more than medical evidence. She will also talk about how our providers understand the unique needs of our clients and connect with our Veterans. Click below to watch the recap.
Highlighting Our Amazing Customer Service Team
Our amazing Customer Service team is always working hard behind the scenes to serve out Veteran Clients, and today, we wanted to show you just how impactful a good customer service team member can be. This particular and special shoutout goes to Laura Casey, our Lead Customer Service Specialist. Laura exemplifies excellent customer service every day and always goes above and beyond for our Veterans. One of our Veteran Clients took notice of this and sent Laura a lovely letter with a gift inside. Read some of what this Veteran had to say below.
Meet Our New Team Members
Please help us welcome our two new employees to the Telemedica team!
“Don’t wait for the perfect moment. Take the moment and make it perfect.
Telemedica’s Promise To YOU
Whenever you have a question, our customer service team and operations manager are never more than a click away. Our team is dedicated to addressing your concerns quickly and efficiently and giving a personalized experience.
All Telemedica providers hold doctoral degrees in psychology from graduate programs accredited by the American Psychological Association (APA) or the Psychological Clinical Science Accredited System (PCSAS). Many of Telemedica’s providers have experience working directly with the Veteran community. Telemedica providers understand what the VA is looking for because they have conducted evaluations themselves and will work alongside you to make these connections.
All providers go through Telemedica’s onboarding process and continually attend extensive training. Telemedica’s team of providers includes a Quality Assurance group, as well as a doctorate level provider trainer to ensure everyone is up to speed on completing the most comprehensive evaluations.
Commitment to Our Veterans
Telemedica’s team and network of providers have one collective goal, and that is to help Veterans. Our progressive telehealth options give Veterans access to the Medical/Psych/Telemedicine services they need, when and where they need it!
Questions? Comments? Concerns?
If you have any questions or concerns pertaining to this newsletter or anything Telemedica related, please contact Customer Service.
Our Customer service team can be reached in the following ways:
+ By emailing us for round the clock service (24/7) at [email protected]
+ Or by phone at 512-883-8446 9am – 5pm CST Monday – Friday. If we do not answer, please leave a message and we will return your call as soon as possible.
More information about our Psych and Med Teams coming soon!
In the meantime, make sure to read our posts.
Learn more about our services, our Licensed Professionals, medical conditions and telemedicine offered through Telemedica LLC on our
News & Updates page.
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