August Issue – 2020
Telemedica Logo

Newsletter

Pharmacy heart

Who We Are

In this issue of the Telemedica newsletter, we introduce you to the Customer Service and Executive teams, share our state matching process, informative videos and Telemedica’s promise to YOU!

pin 70

State Matching Process

Our efficient booking system is set up to automatically pair the veteran client  with a provider who is either in the same state as the client, licensed in the same state the veteran is located, or licensed to see ALL states based on the clients schedule/availability. This system also gives our providers equal opportunity and distribution of clients.

Due to the recent public health emergency, Covid waivers and interstate compacts such as Psypact have been designed and implemented to allow licensed psychologists / doctors to practice Telehealth / telepsychology across state boundaries legally and ethically without necessitating that an individual become licensed in every state to practice.

video player 70

Informative Resources & Video

COMING SOON!

Dr Gatling is working diligently to create a comprehensive “what to expect” video for our veteran clients. We can expect this video to be released over the next couple of weeks after our marketing team puts the final touches on it!

We are also putting together a “Who we are” Telemedica video to give you an in-depth perspective of our team, our processes and why we do what we do.

Video Highlights to Include:

-Intro to Telemedica

-Collecting your medical record

-Buddy letters, medical history, current prescriptions, therapy logs, etc

-What to expect during evaluation

-What to expect after evaluation- connecting with VC, IMO timeline expectations, etc

Female telemedica telehealth telemedicine doctors in white lab coats and stethoscopes write nexus letters for veterans

Meet the Telemedica Staff


Meet the hardworking team that supports Telemedica through customer service and operations.

Laurel Reese, Founder & CEO, Laurel created Telemedica with the goal of providing reasonably priced solutions for veterans to access a highly qualified team of providers through a simple, easy, and convenient Telehealth platform. Laurel’s leadership focus is customer and patient driven and she cares deeply about the mission of Telemedica.

Laurel Reese

Owner & CEO 

Sarah Andersen, Operations Manager at Telemedica telemedicine, works collaboratively with the CEO to assess companies’ resources and develop standards for process flow and functionality to ensure the company’s individual departmental contributions to meet the needs of the client

Sarah Andersen

Operations Manager


 

Laura Casey, Lead Telemedica telehealth telemedicine customer Service Specialist, was a military spouse for fifteen years and understands the needs and concerns of our veterans

Laura Casey

Customer Support

Carla Burks, Telemedica Quality Assurance Telemedicine telehealth Developer Training Specialist, Carla is the Quality Assurance Developer and Training Specialist at Telemedica

Carla Burks

Customer Support

Jeremy Hellums, Telemedica Provider Telemedicine telehealth Support Specialist, has been with Telemedica since May of 2020

Jeremy Hellums

Data Entry & Provider Support. 

Telemedica’s Promise to YOU


 

Woman doctor on Telemedica telemedicine telehealth appointment to write nexus letters for veterans

Quality Providers

All Telemedica Providers hold a doctoral degree in psychology from a graduate program in psychology accredited by the American Psychological Association (APA) or the Psychological clinical science accredited system (PCSAS). 

Male doctor sits with service vet during Telemedica telemedicine telehealth appointment to write nexus letters for veterans

Commitment to Our Veterans

All providers go through our Telemedica onboarding process and attend extensive training before being able to see clients. Our team of providers also includes a Quality Assurance group, as well as a doctorate level provider trainer to ensure everyone is up to speed on completing the most comprehensive evaluations.

Personal Communication

Whenever you have a question, our customer service team and operations manager are never more than a click away. Our team is dedicated to addressing your concerns quickly and efficiently and giving a personalized experience.

Male doctor on Telemedica telemedicine telehealth appointment to write nexus letters for veterans

Ongoing Training

All providers go through our Telemedica onboarding process and attend extensive training before being able to see clients. Our team of providers also includes a Quality Assurance group, as well as a doctorate level provider trainer to ensure everyone is up to speed on completing the most comprehensive evaluations.

Woman female doctor sits with active service vet during Telemedica telemedicine telehealth appointment to write nexus letters for veteran

Questions? Comments? Concerns?

If you have any questions or concerns pertaining to this newsletter or anything Telemedica related, please contact Customer Service at:

customerservice@telemedicallc.com.

Asian male doctor on laptop with active service vet during Telemedica telemedicine telehealth appointment to write nexus letters for veteran

COMING SOON!

health icon 10 2

More information about our Psych and Med Teams coming soon!

In the meantime, make sure to read our posts.
Learn more about our services, our Licensed Professionals, medical conditions and telemedicine offered through Telemedica LLC on our

News & Updates page.

Make sure to subscribe to our Newsletter to stay up to date with our Service Providers information, feedback, and recommendations.

Subscribe to the Telemedica Newsletter!

Stay up to date with the latest news and updates in regards to Telemedicine, Veteran medical benefits, Nexus Letters, VA claims, disability ratings, conditions, and more.

5 + 3 =