March Issue – 2021
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What's Inside

In this issue of the Telemedica newsletter, we announce our refund policy, launch our first blog post, address our updated customer service hours, and share exciting news about the Psypact expansion across the US. Keep scrolling to learn more!

News & Updates


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Refund Policy

Telemedica is implementing a 7-Day Refund Policy. This policy will be explicitly stated on the intake forms Terms and Conditions.

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"The Cost Saving Benefits of Telehealth"

We now have our first blog post live on the Telemedica website!

 We are very excited to launch this free informational resource for our veteran clients.

Our first topic is “The Cost Saving Benefits of Telehealth”

Click below to read the blog!

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Customer Service Availability

Please note that starting April 1st, we will no longer have live customer service coverage on Sundays. You can still send us an email to [email protected] or call us at (512) 883-8446 and we will get back to you on the next business day.

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Psypact Expansion News

Telemedica reaches more veterans through the expansion of Psypact’s participating states!!

See the full list of states and effective dates below!

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Arizona – AZ HB 2503 (Enacted on 5/17/2016)
Colorado – CO HB 1017 (Enacted 4/12/2018)
Delaware – DE HB 172 (Enacted 6/27/2019)
District of Columbia – DC B 145 (Enacted 3/16/2021)
Georgia – GA HB 26 (Enacted 4/23/2019)
Illinois – IL HB 1853 (Enacted 8/22/2018)
Missouri – MO HB 1719/MO SB 660 (Enacted 6/1/2018)
Nebraska – NE L 1034 (Enacted 4/23/2018)
Nevada – NV AB 429 (Enacted on 5/26/2017)
New Hampshire – NH SB 232 (Enacted 7/10/2019)
North Carolina – NC 361 (Enacted 7/1/2020)
Oklahoma – OK HB 1057 (Enacted 4/29/2019)
Pennsylvania – PA SB 67 (Enacted 5/8/2020)
Texas – TX HB 1501 (Enacted 6/10/2019)
Utah – UT SB 106 (Enacted on 3/17/2017)
Virginia – VA SB 760 (Enacted 4/11/2020)

Alabama – AL SB 102 Enacted 3/18/2021 / Becomes Effective June 1, 2021)
Kentucky – KY HB 38 (Enacted 3/18/2021 / Becomes Effective May 17, 2021)

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EHR Implementation

We have been hard at work with the people at Prognocis to ensure that the new EHR system is set up for success. Our projected launch date is May 30th. Stay tuned for more information in the next volume of this newsletter!

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BIG News In Telehealth

Telehealth is reaching more patients and technology is rapidly expanding in the midst of the pandemic!

“Study of 36.5M people reveals huge jump in telehealth use! Click the button to read the full article.

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Mental Health Awareness

Mental Health Awareness Month is observed throughout the whole month of May. At Telemedica we believe that mental health matters and that veterans deserve better resources for managing their mental health. We have a lot of Mental Health marketing efforts planned for the whole month of May. Stay tuned for mental health tips daily!

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“People with goals SUCCEED because they know where they’re going.”

– Earl Nightingale


Telemedica’s Promise To YOU


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Personal Communication

Whenever you have a question, our customer service team and operations manager are never more than a click away. Our team is dedicated to addressing your concerns quickly and efficiently and giving a personalized experience.

Quality Providers

All Telemedica providers hold doctoral degrees in psychology from graduate programs accredited by the American Psychological Association (APA) or the Psychological Clinical Science Accredited System (PCSAS). Many of Telemedica’s providers have experience working directly with the Veteran community. Telemedica providers understand what the VA is looking for because they have conducted evaluations themselves and will work alongside you to make these connections.

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Ongoing Training

All providers go through Telemedica’s onboarding process and continually attend extensive training. Telemedica’s team of providers includes a Quality Assurance group, as well as a doctorate level provider trainer to ensure everyone is up to speed on completing the most comprehensive evaluations.

Commitment to Our Veterans

Telemedica’s team and network of providers have one collective goal, and that is to help Veterans. Our progressive telehealth options give Veterans access to the Medical/Psych/Telemedicine services they need, when and where they need it!

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Questions? Comments? Concerns?

If you have any questions or concerns pertaining to this newsletter or anything Telemedica related,  please contact Customer Service.

Our Customer service team can be reached in the following ways:

+ By emailing us for round the clock service (24/7) at [email protected].

+ Or by phone at 512-883-8446 9am – 5pm CST Monday – Friday. If we do not answer, please leave a message and we will return your call as soon as possible.

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More information about our Psych and Med Teams coming soon!

In the meantime, make sure to read our posts.
Learn more about our services, our Licensed Professionals, medical conditions and telemedicine offered through Telemedica LLC on our

News & Updates page.

Make sure to subscribe to our Newsletter to stay up to date with our Service Providers information, feedback, and recommendations.

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