Yes, currently Telemedica's services are currently focused on supporting U.S. military veterans, particularly in navigating the VA disability claims process. Serving veterans is at the heart of our mission, and as we grow, we hope to expand our support to include their families as well.

No, we do not assist with filing VA claims or offer legal advice regarding the claims process. Our role is to connect veterans with qualified providers who can offer independent medical evaluations and documentation to support VA disability compensation claims.

While we provide high-quality medical evidence to support your claim, we cannot guarantee service connection or specific disability ratings, as we are not involved in the VA's decision-making process. However, we've helped over 20,000 veterans strengthen their claims with strong medical documentation.

We are a direct-pay service and do not accept insurance. All services are self-pay. We accept all major debit and credit cards. You may also be able to use a Health Savings Account (HSA) card- please check with your HSA provider to confirm eligibility.

If your claim was denied, you can request a rebuttal letter review by signing up under the "Book Now" section of our website. However, please note that not all claims qualify for a rebuttal letter. Eligibility depends on whether we can effectively counter the VA's stated reasons for denial.

Telemedica operates exclusively via telehealth and does not offer in-person appointments. However, our providers are licensed across the United States, allowing us to schedule appointments at times most convenient for you, regardless of your location.

Once you've booked a service, you'll receive a secure intake package with upload instructions via the patient portal. Due to HIPAA, we do not collect records on your behalf.

Please note:

• Files must be in PDF format (no Word, TXT, HTML, ZIP, or password-protected files)

• Each file must not exceed 25MB. Larger files (up to 200MB) can be uploaded via your Patient Portal

If you're having issues uploading your files, please call our customer service team at 1-888-251-4430

Required:

- DD214

- List of rated disabilities and the current rating for each condition

- Medical Records

- All Telemedica intake and legal forms filled out

Highly Recommended:

- Blue Button Report

- Personal Statements

- Buddy Letters

While your personal account is important, the VA places significant weight on documented evidence when reviewing claims. This can include medical records, service records, or other written documentation that supports your claim.

Providing this evidence strengthens your case and helps our clinicians make stronger recommendations for service connections. Without supporting records, the VA is more likely to deny your claim, regardless of your personal account. The more documentation you can provide, the better your chances of a successful outcome.

Please submit a request through our Help Desk at https://help.telemedicallc.com/. All correction requests must be submitted within 6 months of the appointment. Providers use clinical judgment and may or may not make changes at their discretion.